Privacy Policy

Owner / Licensor: Tri-M LLC

1. Scope

This Privacy Policy describes how Tri-M LLC processes personal information in connection with RigIQ websites, applications, accounts, support, sales, and related business services. It does not replace a customer's own privacy obligations for information that customer controls.

2. Information We Collect

• Business contact and account information, such as name, company, title, business email, phone, and account identifiers.
• Authentication and security information, including login events, device/browser data, IP/network information, and security logs.
• Usage and product telemetry, including feature interactions, timestamps, error logs, and support diagnostics.
• Billing and transaction information processed directly or through payment providers.
• Communications, support requests, demo requests, and sales interactions.
• Customer-submitted operational information that may incidentally contain personal information.

3. How We Use Information

• Provide, authenticate, operate, support, secure, and improve RigIQ.
• Administer accounts, subscriptions, billing, and customer relationships.
• Detect, investigate, and prevent misuse, fraud, security incidents, and unlawful activity.
• Develop analytics, improve reliability and functionality, and create de-identified/aggregated insights.
• Comply with law, enforce agreements, and protect rights, safety, and property.
• Communicate service, security, transactional, support, and business information.

4. Sharing

Tri-M may disclose information to hosting/infrastructure, authentication, communications, payment, support, analytics, security, professional-adviser, and other service providers acting for legitimate business purposes; to authorities where legally required; in connection with a business transaction; and as directed or authorized by the customer/user. Tri-M does not grant providers broader rights than reasonably necessary for the applicable service.

5. Customer-Controlled Data

Where Tri-M processes personal information within Customer Data on Customer's instructions, contractual roles and obligations may be further defined in a Data Processing Addendum.

6. Retention

Tri-M retains personal information for as long as reasonably necessary for the purposes described, contractual obligations, security, dispute resolution, legal compliance, backup cycles, and legitimate business records.

7. Security

Tri-M uses administrative, technical, and physical safeguards appropriate to the nature of the information and the Services. No security system can guarantee absolute security.

8. Cookies and Similar Technologies

RigIQ websites/applications may use strictly necessary and functional technologies and, where implemented, analytics technologies. Production deployment should maintain a current cookie/analytics inventory and any legally required consent mechanism.

9. Privacy Rights

Depending on applicable law and the individual's location, individuals may have rights to request access, correction, deletion, or other handling of personal information. Requests may be subject to identity verification, legal exceptions, and customer-controller instructions where applicable.

10. Children

RigIQ is a B2B platform and is not directed to children.

11. International Processing

If information is processed across borders, Tri-M will use lawful transfer mechanisms where required. The production version should be updated before offering services in jurisdictions requiring specific transfer disclosures.

12. Changes and Contact

Tri-M may update this Policy. Material changes will be posted with an updated effective date. Privacy contact: mitchell@tri-m.org.